Shipping & Return Policy

 

ZENIK LIFESTYLE PRIVATE LIMITED Shipping and Return Policy Effective March 2026  |  All Orders on ZenikLifestyle.com

 

We ship pan-India only. International shipping is not available. Delivery timelines are estimates and may be affected by courier performance, weather, natural disasters or government restrictions. We shall not be liable for delays caused by such factors.

 

Metro Cities	3 to 5 business days after dispatch
Tier 2 and Tier 3 Cities	5 to 7 business days after dispatch
Remote and Rural Areas	7 to 10 business days after dispatch
North-East India	10 to 14 business days after dispatch
Order Processing	1 to 2 business days before dispatch
Weekend and Holiday Orders	Processed on the next working business day

 

For Wrong, Missing or Damaged Items

•       Refusal OTP: Share the courier OTP only if you wish to accept the delivery. Share it to refuse only when you intend to reject the order at the door. Do not share the OTP if you are unsure about the package condition.

•       Inspect the Package: If the package appears tampered with or damaged, do not accept it. Return it to the delivery agent immediately or call us at +91 77438 62619 in the presence of the delivery agent.

•       No Unattended Deliveries: Ensure that you or an authorised person personally receives the package. Zenik Lifestyle is not responsible for any claims if the package is left unattended or accepted by an unauthorised person.

•       Unboxing Video: Record a clear, uninterrupted unboxing video the moment you open the package. Report any damaged, missing or incorrect product within 24 hours of delivery with the unboxing video. Claims without a video may be rejected.

 

Return Window

Strict 24-Hour Deadline All return requests must be raised within 24 hours of the recorded delivery time. This is a firm, non-negotiable deadline. Failure to raise a request within 24 hours is treated as acceptance of the product in satisfactory condition. No return, claim or refund will be entertained thereafter.

 

Products Eligible for Return

•       Product received is visibly damaged, broken or defective and supported by an unboxing video

•       Product received is entirely different from what was ordered

•       Product is incomplete with confirmed missing parts or accessories

•       Product is dead on arrival, meaning non-functional upon first use

Products NOT Eligible for Return

•       Return request raised after 24 hours of delivery with no exceptions

•       Product has been used, opened, washed or altered after delivery

•       Original packaging, tags, invoice, accessories or manuals are missing or damaged

•       No unboxing video provided for damage or missing item claims

•       Product listed as Non-Returnable on the product page at time of purchase

•       Skincare, cosmetics and personal hygiene products once the seal is broken

•       Damage caused by misuse, improper handling or accident after delivery

 

Return Process

01	Contact us within 24 hours of delivery with your Order ID, reason for return and unboxing video
02	Our team reviews your request within 3 to 4 working days and confirms eligibility
03	If approved, pack the product securely in original packaging with all accessories and invoice included
04	Return the product to our warehouse as instructed and retain the return tracking number
05	Product is physically inspected at our warehouse within 3 to 5 working days of receipt
06	Refund is initiated only after the product passes warehouse inspection and approval

 

Refund Timeline After Warehouse Approval

Credit and Debit Card	5 to 10 business days, subject to bank processing time
UPI and Net Banking	3 to 7 business days, credited to the source account
Paytm and Wallets	2 to 5 business days, directly to wallet balance
Cash on Delivery	7 to 14 business days via NEFT to registered bank account
Amazon and Platform Orders	As per the respective platform's refund policy

 

When a Refund May Be Rejected

•       Product returned in used, damaged or incomplete condition

•       Original packaging, invoice, tags, manuals or accessories are missing

•       Request made after the 24-hour eligible period

•       Product listed as non-refundable on the product page

•       Seller or platform rejects the refund after physical inspection

 

care@zeniklifestyle.com   |   +91 77438 62619   |   Mon to Sat 11 AM to 6 PM Zenik Lifestyle Pvt. Ltd.  |  CIN: U46491PN2026PTC253980  |  Mundhwa, Pune 411036, Maharashtra