Complaint Form
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ZENIK LIFESTYLE PRIVATE LIMITED Complaint Policy Effective March 2026 | Consumer Protection (E-Commerce) Rules, 2020 |
01 Grievance Officer
In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the IT (Intermediary Guidelines) Rules, 2021, Zenik Lifestyle Private Limited has designated a Grievance Officer. All complaints are acknowledged within 48 hours and resolved within 30 days of receipt.
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Company |
Zenik Lifestyle Private Limited |
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CIN |
U46491PN2026PTC253980 |
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care@zeniklifestyle.com |
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Phone and WhatsApp |
+91 77438 62619 |
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Hours |
Monday to Saturday: 11:00 AM to 6:00 PM IST |
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Acknowledgement |
Within 48 hours of receipt as required by law |
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Resolution |
Within 30 days of receipt as required by law |
02 Types of Complaints We Handle
• Order not received or delayed beyond the communicated delivery date
• Product received is damaged, defective, wrong or incomplete
• Refund not received within the stated timeline after return approval
• Misleading product description or price discrepancy
• Privacy or data protection concerns
• Warranty or extended warranty claim disputes
• Any unfair trade practice under Section 2(47) of the Consumer Protection Act, 2019
03 How to File a Complaint
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Gather your Order ID, product name, purchase date, invoice, photos and unboxing video before contacting us |
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Email care@zeniklifestyle.com or call +91 77438 62619 with the full details of your complaint |
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You will receive an acknowledgement with a reference number within 48 hours |
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Our team investigates and may request additional documents or evidence from you |
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You will be informed of the outcome within 30 days. Resolution may include refund, replacement, repair or explanation |
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If unsatisfied, you may escalate to the National Consumer Helpline or Consumer Disputes Redressal Commission |
04 Escalation to Consumer Forum
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National Consumer Helpline |
1800-11-4000 or 14404 | consumerhelpline.gov.in | Mon to Sat 9:30 AM to 5:30 PM |
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District Commission Pune |
Complaints up to Rs. 50 lakhs in value |
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State Commission Maharashtra |
Complaints between Rs. 50 lakhs and Rs. 2 crores in value |
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National Commission NCDRC |
Complaints above Rs. 2 crores | ncdrc.nic.in |
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Legal Note Filing false, frivolous or vexatious complaints is prohibited under the Consumer Protection Act, 2019. Zenik Lifestyle reserves the right to take appropriate legal action against complainants who file false or malicious complaints. |
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care@zeniklifestyle.com | +91 77438 62619 | Mon to Sat 11 AM to 6 PM Zenik Lifestyle Pvt. Ltd. | CIN: U46491PN2026PTC253980 | Mundhwa, Pune 411036, Maharashtra |
Submit Your Complaint
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