Shipping & Replacement

 

ZENIK LIFESTYLE PRIVATE LIMITED Shipping and Replacement Effective March 2026  |  All Orders on ZenikLifestyle.com

 

Zenik Lifestyle ships pan-India only. Delivery timelines are estimates. Delays due to courier issues, weather or force majeure are outside our control and will not entitle the customer to cancellation or compensation.

Metro Cities	3 to 5 business days
Tier 2 and Tier 3 Cities	5 to 7 business days
Remote Areas	7 to 10 business days
North-East India	10 to 14 business days

 

•       Refusal OTP: Share the OTP only upon accepting the delivery. Do not share the OTP if the package appears damaged.

•       Inspect the Package: Refuse a visibly damaged or tampered package and call +91 77438 62619 in the presence of the delivery agent.

•       No Unattended Deliveries: You or an authorised person must receive the package. We are not liable for packages left unattended.

•       Unboxing Video: Record an unboxing video and report all issues within 24 hours of delivery.

 

Eligible for Replacement

•       Product confirmed defective, damaged or wrong, supported by an unboxing video, reported within 24 hours

•       Product is dead on arrival meaning non-functional upon first use

NOT Eligible for Replacement

•       Report raised after 24 hours of delivery

•       No unboxing video provided as proof

•       Product shows signs of use, tampering or damage caused after delivery

•       Product is listed as non-replaceable on the product page

 

Replacement Process

01	Report within 24 hours via email or call with Order ID, photos and unboxing video
02	Our team reviews within 3 to 4 working days and confirms eligibility
03	If approved, product is returned to our warehouse for inspection
04	Replacement is dispatched after warehouse inspection confirms the reported defect

 

Products purchased via Amazon.in or partner platforms are governed by those platforms' policies. Zenik Lifestyle has no control over delivery or replacement for such orders.

 

care@zeniklifestyle.com   |   +91 77438 62619   |   Mon to Sat 11 AM to 6 PM Zenik Lifestyle Pvt. Ltd.  |  CIN: U46491PN2026PTC253980  |  Mundhwa, Pune 411036, Maharashtra