Cancellation and Refunds Policy

 

ZENIK LIFESTYLE PRIVATE LIMITED Cancellation and Refunds Policy Effective March 2026  |  Consumer Protection Act, 2019

 

When Can You Cancel

You may request a cancellation only if your order has not yet been processed, packed, dispatched or shipped. Cancellations are time-sensitive and must be requested within 12 hours of order placement.

Eligible for Cancellation

•       Order placed but not yet processed or packed by the seller

•       Cancellation request submitted within 12 hours of placing the order

•       Product is not listed as Non-Cancellable on the product page

NOT Eligible for Cancellation

•       Order has already been shipped or dispatched

•       Product is marked as non-cancellable at time of purchase

•       Order placed on Amazon or a partner platform. Follow that platform's cancellation process

•       Customised or digital products after order confirmation

 

•       Refusal OTP: Share the courier OTP only if you wish to cancel the order at the door.

•       Inspect the Package: If the package appears tampered with or damaged, do not accept it. Return it to the delivery agent or call us at +91 77438 62619 in the presence of the agent.

•       No Unattended Deliveries: Ensure that you personally receive the package. We are not responsible for claims if the package is left unattended.

•       Unboxing Video: Record an unboxing video and report any damaged, missing or incorrect products within 24 hours of delivery for resolution.

 

Credit and Debit Card	5 to 10 business days after cancellation approval
UPI and Net Banking	3 to 7 business days after cancellation approval
Wallets	2 to 5 business days after cancellation approval
Cash on Delivery	7 to 14 business days via NEFT to registered bank account
Amazon and Platform Orders	As per the respective platform's refund policy

 

 

Phone and WhatsApp +91 77438 62619 Mon to Sat  |  11 AM to 6 PM

Email Support care@zeniklifestyle.com Response within 3 to 4 working days

 

care@zeniklifestyle.com   |   +91 77438 62619   |   Mon to Sat 11 AM to 6 PM Zenik Lifestyle Pvt. Ltd.  |  CIN: U46491PN2026PTC253980  |  Mundhwa, Pune 411036, Maharashtra